Helpful Information for You.
Home Try On
Don’t live in LA? Can’t make it with your besties to try on your dream dress?
Available to brides in the USA, Canada, and select European countries, you can order up to three (3) dresses to come right to your door!
Here’s How it Works:
Select Sample(s)
Choose your favorite styles & preferred delivery date
Try On At Home
Get your tribe together for a home try on party!
Mail Sample(s) Back
Shipping is free both ways! If you end up choosing a dress. Ship back within 3 days
Order Final Dress
Loved a dress?
Let us know! We will get your measurements and your order on its way.
Once you order your dresses, we will be in contact with a delivery day! We ship out as soon as the entirety of your order can be fulfilled, so depending on our current queue, you will receive your shipment 8-21 days after placing your order. After confirming your delivery and arrival day, we will get your package boxed up, sent out, and on its way! You will then have three (3) days from your sample arrival date to *safely* prance around your living room before you send them back (with a prepaid label, of course).
Fell in love and found the one? Let us know! We will credit $65, $130, or $195 (depending on how many dresses you ordered) towards purchasing your made-in sunny California dream dress
Some tidbits and tips:
- The most common confusion in the Home Try-On process is sizing–we get it! Just like in our studio, the dress(es) you receive will be sample sizes. While we ask for size requests from you, we can’t guarantee they will be available. In those cases, we will always send 1-2 sizes larger than you requested, and clips will be there to make it fit as perfectly.
- To make your experience as close to the studio as possible, you can set up a virtual appointment before, during, or after your dress try-on. We will help you clip, measure, and ensure you and your gals pop the champagne when you say “YES!”
- A prepaid return label, measuring tape, dress clips, and an “I Said Yes” sign will be included in your box! We just ask that you return it all exactly as it came.
Cost Breakdown and Shipping Information:
The cost for the USA is $65 per dress, Canada is $165 per dress, and Europe is $165 per dress. A temporary hold ($1000 for 1 dress, $1500 for 2 dresses, $2000 for 3 dresses, and $2500 if trying 4 dresses) will be placed on your credit card until we receive the dresses back at our Torrance studio.
We will cover the cost of standard shipping in the continental U.S. Need it expedited? Shoot us an email with what you’re looking for, where you live, and when you need the samples, and we will send you a quote for the dresses and shipping.
If you live in Hawaii or Alaska, there will be an additional $80 charge for shipping. UPS charges us an additional fee, so unfortunately, we have to charge you.
COMMON HOME TRY-ON QUESTIONS
Your Loan-me service is genius, can you tell me more?
I ordered the dress with ivory liner, but a dress with nude liner was sent to me
Can the dresses be delivered on an exact date?
I requested a size 4, but a size 8 was sent, can you send another?
Will I be refunded the home try-on fee if I purchase the dress?
IN ADDITION TO THE $50 LOAN FEE PER DRESS, THERE IS ANOTHER CHARGE. WHAT IS THIS?
The amount in question is a temporary hold. If trying 1 dress, there is a $1000 hold. If trying 2 dresses, there is a $1500 hold. If trying 3 dresses, there is a $2000 hold. If trying 4 dresses, there is a $2500 hold. We remove the amount held once we receive the dresses back in the original condition sent. If you are trying one sample, you will see a hold of $1,000 on your credit card.
COULD I HAVE FEDEX/UPS REDIRECT OR HOLD THE PACKAGE?
WHAT HAPPENS IF I KEEP THE DRESS OVER 48 HOURS?
We would love to have you keep the dress(es) as long as possible. We are a small company and have many brides using our home try-on to say YES to their dress. We only have enough samples to allow a 48-hour try-on. If you keep the dress above the 48-hour window, we charge $50 per dress, per day.
I RECEIVED THE DRESS, AND WHILE IT IS BEAUTIFUL, IT IS NOT FOR ME. WHAT HAPPENS NEXT?
We wish you could have found ‘the-one’ with us. Send the dress back as outlined in our policy. Once we receive the dress back in the original condition we sent it to you, we will remove the temporary hold placed on your card. The $50 per dress loan fee initially paid is non-refundable.
WILL I GET THE HOME TRY-ON CREDIT ON SAMPLE SALE DRESSES?
Return Policy
Unfortunately, we do not accept returns on our wedding dresses because all our orders are made-to-order. We take pride in our work and triple-check and inspect all items prior to shipping. In the unlikely event a defective item is shipped to you, we will repair it for you.
We offer in-person fittings in our Torrance, CA studio by appointment for your convenience. We also provide a loan-me program, allowing you to try the dress in the comfort of your home before committing. Additionally, we can send fabric swatches to you as you request.
In the event of unforeseen events, cancellations can be done within 48 hours of the order being placed. After 48 hours have passed, cancellations will not be accepted, as your order would have already been processed.
Shipping Policy
Dreamersandlovers.com ships worldwide, with Flat rate shipping rates available. (SEE MORE BELOW)
Provided in this section is important information that may assist you with your purchase – how long it will take and if there are any additional costs to ensure your package arrives with you safely.
Please note the delivery times listed, provided by the United States Postal Service, are estimates only and begin from the date your package is shipped.
FOR DELIVERY WITHIN UNITED STATES
FOR DELIVERY OUTSIDE THE UNITED STATES
Privacy Policy
Your privacy is always guaranteed when you shop with www.dreamersandlovers.com. We will NEVER release any of your personal information to outside parties and you will never receive unwanted emails.
When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply send an email request to [email protected]
All orders on our site are encrypted using Secure Socket Layer (SSL) technology. SSL is a form of cryptography that makes it virtually impossible for a third party to decrypt the personal information you may provide, guaranteed.
Terms and Conditions
This agreement serves as a confirmation of your Dreamers & Lovers item, which is made to order. Please review the following order agreement form as your final order confirmation. All made-to-order items are final sale once the order has been placed into production. If you wish to cancel for any reason, there is a 24-hour grace period between your order and the commencement of production. No changes can be made once your order has been put into production. The order is considered a final sale once the 24-hour grace period has passed. If you placed this order mistakenly or need to cancel within 24 hours of the order’s being placed, please contact [email protected] or call (424) 448-2161.
SAMPLE SALE DRESSES
All sample sale dresses are sold as-is and are non-refundable. If you opt to try on a sample sale dress using our home try-on service, please note that the home try-on credit does not apply.
HOME TRY-ON
Home Try-on fees are non-refundable. You can cancel a home try-on order before it is shipped. We offer a complimentary home try-on fee credit if you order one of the dresses within four weeks of receiving the sample. Full information can be found under the home try-on FAQ.
STANDARD-SIZED DRESS
Frequently Asked Questions
Answers to all the questions a bride may have about Los Angeles based bridal brand, Dreamers and Lovers. Questions ranging from how to order, to how the dresses are made.
Shipping, Returns & After-Sales FAQ
YOUR TURNAROUND TIME IS 8-10 WEEKS, BUT I NEED THE DRESS SOONER, CAN YOU ACCOMMODATE?
We do offer a RUSH service. Your dress can be shipped as early as 2-weeks.
CAN I RETURN MY DRESS ONCE I RECEIVE IT?
Unfortunately, we make our dresses after we receive your order. Based on the exclusivity of our work, we do not accept returns. We have a home try-on that will eliminate the risks of ordering a dress online.
I PLACED AN ORDER AND NOW I NEED TO CANCEL?
I PURCHASED MY DRESS IN YOUR SHOP, WHAT IS THE NEXT STEP?
After putting in your deposit, we will take measurements to help you choose the best standard size. Your dress will be made our local California seamstress team, and will be ready in 8-10 weeks. We will offer free dres-length and sleeve-length measurements.
I RECEIVE MY DRESS, AND I LOVE IT, BUT I NEED AN ALTERATION DONE?
Some standard-sized dresses will require minor alterations. Alterations are typical to get the perfect fit, and usually easy to work on. The great news is the dress is made with alterations in mind. An experienced seamstress or tailor will be able to perfect your dress with ease.
Shipping, Returns & After-Sales FAQ
ARE YOUR DRESSES SHIPPED WORLDWIDE?
HOW DO I ORDER A DREAMERS & LOVERS DRESS?
If purchasing through one of our showrooms, you will purchase directly and have your current measurements taken by one of our stylists.
MY DREAMERS & LOVERS DRESS NEEDS AN ALTERATION, CAN YOU HELP?
The perfect fit is vital when it comes to your gown. Minor alterations are a normal part of the process when purchasing a standard size. The excellent news is that the alterations will be minimal if you accept our free sleeve-length and dress-length customization.
HOW DO I TAKE MY MEASUREMENT?
We advise you to view our size chart to help you rith choosing the best size for you. We recommend getting your measurements professionally done. If you are located in a remote area and have no access to a tailor, our team can assist you virtually.
Products FAQ
WHERE ARE DREAMERS & LOVERS DRESSES MADE?
ARE YOUR DRESSES AVAILABLE IN OTHER BRIDAL SHOPS?
Dreamers & Lovers is offered through dreamersandlovers.com, our two California showrooms, and in select international bridal shops.
DO YOU OFFER CUSTOMIZATIONS OR TWEAKS?
We do not offer tweaks to our dresses, but we do offer free customization for the sleeve and dress length.
I'M READY TO SAY YES TO A DREAMERS & LOVERS DRESS, HOW SOON SHOULD I ORDER?
Once you know, we recommend placing your order. Some laces will be phased out, so order them as soon as you know it is the one.
Ordering your dress early protects your order from price increases and design changes.
WHAT IF I GAIN/LOSE WEIGHT AFTER ORDERING MY DRESS?
Not to worry. Our dresses can easily be altered by a good seamstress.
Products FAQ
WHAT IS A STANDARD SIZED DRESS?
A standard sized dress is made to our standard sizing on our chart. If your measurements align with a size 8, you would confidently order a size 8. Great news, we do offer custom sleeve-length and dress-length for you if you need it. These two customizations does not affect the 8-10 weeks turnaround time.
If you need help with selecting the correct size, we are only a phone call, text, or email away. The best number to reach us is 424-448-2161.
I'M PLANNING TO ORDER A STANDARD SIZE, BUT I'M BETWEEN TWO SIZES?
If you are ordering a standard-size dress in between two sizes, we recommend ordering the larger one. It’s easier to alter a dress down than to let it out. Sometimes, if a dress is too small, you may be unable to alter it.
CAN YOU SEND ME A SAMPLE TO TRY ON?
Sure thing, more than 50% of our brides are finding us and buying online after using our home try-on service. Home try-on is genius because we are a small company, and brides love it. You can try up to three dresses at home. Home try-on info can be found further up on this page; the information page.
Sizing Guide
Front
- 1. Neck to Shoulder
- 2. Armhole to Armhole
- 3. Bust Circumference
- 4. Apex to Apex
- 5. Under-bust
- 6. Waist Circumference
- 7. High Hip Circumference
- 8. Hip Circumference
- 9. Shoulder to Center Waist
- 10. Shoulder to Apex
- 11. Shoulder to Under-bust
- 12. Bicep Circumference
- 13. Shoulder to Wrist
- 14. Shoulder to Floor
Back
- 1. Armhole to Armhole
- 2. Bust Circumference
- 3. Under-bust Circumference
- 4. Waist Circumference
- 5. High Hip Circumference
- 6. Hip Circumference
- 7. Shoulder to Waist
- 8. Bicep Circumference
Sizing
Below is information on the sizing of Dreamers & Lovers garments to assist you when selecting a size. All pieces are made-to-order, and can be purchased in standard sizes. Additionally, we provide size customizations. For example, if you are either more petite, or taller than the stated length, we are happy to customize the length and sleeves for you. To do so, feel free to contact us via phone, or email, or add a note with your order.
SIZING CHARTS
DREAMERS & LOVERS BODY MEASUREMENTS
| SIZE | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 |
|---|---|---|---|---|---|---|---|---|
| BUST | 31″ | 32″ | 34″ | 36″ | 38″ | 40″ | 42″ | 44″ |
| WAIST | 24″ | 25″ | 27″ | 29″ | 31″ | 33″ | 35″ | 37″ |
| HIPS | 34″ | 35″ | 37″ | 39″ | 41″ | 43″ | 45″ | 47″ |
Note: Sizes vary across brands, and across countries. The conversions listed below are a guide and estimate only – to
choose the most accurate size for you we recommend using your body measurements.
CONVERSION CHART
| DREAMERS & LOVERS SIZE | 2 | 4 | 6 | 8 | 10 | 12 | 14 |
|---|---|---|---|---|---|---|---|
| US | XS | S | S | M | L | L | XL |
| UK | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
| EUROPE | 32 | 34 | 36 | 38 | 40 | 42 | 44 |
| AUSTRALIA | 6 | 8 | 10 | 12 | 14 | 16 | 18 |
| FRANCE | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
Can we assist further?
If you are still not sure what size to buy, or if we can assist with anything further, please feel free to contact us at [email protected]